Company Description High Aim Classes (HAC) provides live online training programs that help learners build practical skills aligned with current job market needs. The organization focuses on bridging the gap between education and employment by offering real-world, career-oriented courses.

HAC is committed to making quality education accessible, particularly for individuals who face challenges in traditional learning environments. Courses are designed for recent graduates, career changers, and professionals seeking to upskill, with the goal of supporting long-term career success and employability.

Role Description The Remote IT Support professional will provide technical assistance to learners and staff using HAC’s online platforms and systems in a contract capacity. Daily responsibilities include diagnosing and resolving technical issues related to desktop computers, connectivity, audio/video tools, and learning management systems.

The role involves responding to help desk tickets, guiding users through troubleshooting steps, documenting incidents, and escalating complex issues when necessary.



The individual will collaborate with internal teams to ensure smooth delivery of live online classes and may assist in updating support documentation and FAQs. This is a fully remote contract role, requiring reliable internet access and the ability to work independently across different time zones as needed.

Qualifications

- Strong skills in Technical Support and Help Desk Support for remote users.
- Proficiency in Troubleshooting issues related to desktop computers and common peripherals.
- Foundational knowledge of Information Technology concepts and systems used in online education.
- Experience supporting Windows and/or macOS environments, web browsers, and video conferencing tools.
- Transparent written and verbal communication abilities, with a customer-focused approach.
- Ability to prioritize tasks, manage multiple support requests, and work with minimal supervision.
- Prior experience in an educational, e-learning, or training-focused environment is beneficial.
- Relevant certification (e.g., CompTIA A+, ITIL Foundation, or similar) or equivalent practical experience is a plus.

📌 Remote IT Support (India)
🏢 High Aim Classes
📍 India