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nAbout the Role

nWe are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.

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nWork Schedule

nMust be willing to work between 6:00 PM IST to 6:00 AM IST

nNight shift aligned with US business hours

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nPayout

nVoice Process: Rs 160 per hour

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nKey Responsibilities

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- Prior Healthcare Claims experience is preferred!
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- Handle inbound/outbound customer interactions (calls)
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- Provide accurate information related to appointments, billing, insurance, or general healthcare queries
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- Maintain strict compliance with HIPAA and data privacy standards
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- Verify customer identity before sharing any information
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- Document interactions clearly and accurately in the system
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- Escalate issues as per defined processes when required
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- Maintain a skilled, empathetic,



and customer-focused approach
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nMandatory Requirements

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- Fluency in spoken and written English
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- Strong understanding of HIPAA compliance is a plus
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- Willingness to work night shifts (Anywhere between 6 PM – 6 AM IST)
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- Must have own Windows 11 laptop
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- High-speed and stable internet connection
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- Quiet and professional work-from-home setup
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nPreferred Qualifications

nPrior experience in US Healthcare customer support

nUnderstanding of US healthcare terminology (insurance, claims, copay, deductible, etc.)

nDual monitor setup (preferred, not mandatory)

nExperience in healthcare voice or non-voice BPO processes

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nImportant Notes

nThis is a remote work-from-home opportunity

nStrict adherence to data security and confidentiality policies is required

nPerformance and compliance are closely monitored

📌 Remote Customer Support Representative - Any Form Of US Healthcare Experience Is A Must (Voice Suppo (Kottayam)
🏢 Virtual Lab Tech
📍 Kottayam