We are looking for a proactive and customer-focused Relationship Officer to engage with customers looking to sell their used cars or purchase a new car. The role involves understanding customer requirements, converting leads, coordinating vehicle sales/test drives, and ensuring a smooth experience across recent and used car transactions.
Key Responsibilities
- Contact and engage customers interested in selling their used cars or buying a new car.
- Understand customer requirements and provide appropriate solutions.
- Build rapport and establish strong customer relationships.
- Convince and assist customers to proceed with the sale of their used vehicle.
- Follow up with leads and drive conversion and closure.
- For new-car enquiries, coordinate test drives, dealership visits, quotations and follow-ups.
- Coordinate seamlessly between customers, used-car teams, new-car dealerships/OEMs and other stakeholders.
- Ensure timely communication and smooth handover of customers between multiple entities.
- Maintain accurate customer and lead information and track follow-ups.
- Achieve defined sales, conversion and customer-engagement targets.
Key Skills & Competencies
- Excellent interpersonal and communication skills.
- Strong persuasion,
negotiation and closing abilities.
- Customer-centric approach with strong follow-up discipline.
- Ability to handle objections and convert potential customers.
- Good coordination and relationship-management skills.
- Ability to work with multiple teams and stakeholders.
- Basic understanding of the automobile/new-car/pre-owned-car industry is preferred.
- Experience in automotive sales, used-car sales, dealership, BPO/customer engagement or similar roles will be an advantage.
Added Advantage
- Experience handling used-car sellers or new-car buyers.
- Dealership/OEM experience.
- Experience coordinating test drives and vehicle evaluations.
- Existing understanding of the new-car and pre-owned-car ecosystem.
Success in this role means: converting customer enquiries into completed transactions while delivering a smooth, professional and trustworthy customer experience. Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits
- Cell phone reimbursement
- Flexible schedule
- Work from home
Experience:
- customer handling : 1 year (Preferred)
Work Location: Hybrid remote in Mumbai, Maharashtra