- Act as the main point of contact for assigned customers.
- Handle client onboarding, engagement, and retention.
- Drive renewals, upselling, and cross-selling.
- Resolve client issues and escalations.
- Maintain accurate customer records in CRM.
Requirements
- Experience in an EdTech company.
- Experience in customer handling and relationship management.
- Familiarity with CRM tools such as Zoho.
- Robust communication and problem-solving skills.