Ensure timely renewal of General Insurance policies before expiry. Maintain a renewal calendar and proactively contact clients. Develop strategies to improve customer retention and reduce policy lapses. Build long-term relationships with existing customers. Cross-Selling & Up-Selling Identify opportunities to cross-sell General Insurance products such as, Motor Insurance/ Health Insurance/Fire Insurance/Marine Insurance/Engineering Insurance/Liability Insurance/Travel
Insurance. Educate customers about risk management and suitable insurance solutions. Increase revenue per customer through cross-selling initiatives.
1. Client Relationship Management :
* Conduct regular customer engagement through calls, meetings, emails, and WhatsApp. Resolve customer concerns promptly. Coordinate with operations and claims teams for seamless customer service.
1. Sales & Revenue Generation :
Achieve monthly and annual renewal premium targets. Achieve cross-sell and up-sell revenue targets.
Track conversion ratios and implement improvement strategies. Coordination with Insurance
Companies. Liaise with insurance companies for quotations, renewals, endorsements, and special approvals. Negotiate competitive terms for customers. Team Management. Lead and mentor retention executives. Allocate renewal portfolios and monitor performance. Conduct training on products and customer service. MIS & Reporting. Prepare daily, weekly, and monthly renewal reports.
Monitor renewal ratios, persistency, cross-sell performance, and customer satisfaction. Maintain CRM and policy records accurately.
Skills Required :
1. Robust communication and negotiation skills.
2. Excellent relationship management.
3. Good understanding of General Insurance products.
4. Knowledge of underwriting and policy servicing.
5. CRM and MS Office proficiency.
6. Leadership and team management abilities.
7. Analytical and problem-solving skills.