- Identify and acquire prospective customers for Individual Loan products through field visits, references, local market activities and other sourcing channels.
- Achieve assigned monthly/quarterly disbursement and customer acquisition targets.
- Develop and maintain relationships with existing and prospective customers.
- Generate leads through local market mapping and customer referrals.
- Conduct customer meetings and explain loan products, eligibility criteria, pricing, repayment schedules and applicable terms.
B.
Customer
Assessment &
- Documentation
- Conduct customer visits and preliminary assessment of customer profile, business/employment, income, expenses and repayment capacity.
- Collect and verify KYC, income, residence, business and other required documents.
- Ensure completeness and accuracy of loan applications before submission for further processing.
- Coordinate with the Credit Team for customer verification and credit assessment.
- Ensure adherence to the Company's underwriting and documentation requirements.
C. Loan Processing &
- Disbursement
- Coordinate with Credit, Operations and Branch teams for timely processing of eligible loan applications.
- Track applications from sourcing to sanction and disbursement.
- Ensure that all pre-disbursement conditions and documentation requirements are completed.
- Explain repayment terms, EMI schedule and other relevant loan conditions to customers before disbursement.
- Ensure proper customer onboarding and adherence to KYC and regulatory requirements.
D.
Portfolio
Management &
- Collections
- Monitor the repayment behaviour of assigned customers.
- Ensure timely collection of EMIs as per the repayment schedule.
- Follow up with customers for overdue payments and minimize delinquency.
- Identify early warning signals and escalate potential repayment issues to the Branch Manager/Credit Team.
- Maintain portfolio quality within the Company's prescribed parameters.
- Conduct regular customer visits for relationship management and repayment follow-up.
E.
Customer Relationship
Management
- Maintain regular contact with customers throughout the loan lifecycle.
- Resolve customer queries and coordinate with relevant departments for timely resolution of service issues.
- Develop long-term relationships with customers to improve retention and generate repeat business.
- Educate customers about responsible borrowing and timely repayment.
F. Compliance &
- Risk Management
- Strictly comply with Company policies, SOPs, credit guidelines and applicable regulatory requirements.
- Ensure there is no misrepresentation or manipulation of customer information.
- Report suspicious transactions, fraud indicators or policy deviations immediately to the appropriate authority.
- Ensure proper handling and confidentiality of customer information and documents.
- Maintain ethical sales and collection practices.
G. MIS &
- Reporting
- Maintain accurate records of leads, applications, sanctions, disbursements, collections and overdue accounts.
- Submit daily/weekly/monthly business and portfolio reports as required.
- Update customer and loan information in the Company's system within prescribed timelines.
- Provide regular updates on business pipeline, collection status and portfolio performance to the reporting manager.
1. Key Performance Indicators (KPIs)
- Monthly Loan Disbursement / Business Achievement