Job Summary The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience. Hyderabad, Telangana, India.

Responsibilities

- Serve as the primary point of contact for assigned customers/accounts.
- Build and maintain solid, long-term client relationships.
- Understand client needs, preferences, and purchase patterns.
- Drive upselling, cross-selling, and repeat business.
- Coordinate with Sales, Operations, Logistics, Customer Support teams.
- Track order status, delivery timelines, complaints resolutions.
- Maintain CRM data, client records, follow-ups meeting schedules.
- Conduct periodic client reviews, feedback discussions, retention plans.
- Prepare reports/sales pipeline, customer engagement, churn analysis.




- Ensure high customer satisfaction and service excellence.

Requirements

- Bachelor's degree in Business, Marketing, Management, or related field.
- 1-5 years of experience in Client Management, Sales, CRM, or Customer Success.
- Strong communication, negotiation relationship-building skills.
- Ability to manage multiple accounts and deadlines.
- Proficiency in CRM tools, Excel, and reporting.
- Problem-solving mindset with customer-first attitude.
- Fluency in English + regional language preferred.

Experience

- Work Experience: 1-3 years

Job Type

- Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Relationship Manager (Hyderabad)
🏢 Magic Decor
📍 Hyderabad