The Relationship Manager (Aspire Banking) is responsible for managing and growing a portfolio of affluent customers by deepening existing relationships, acquiring current customers, and driving business across liabilities, assets, and third-party products. The role focuses on delivering superior customer service while achieving revenue, deposit, and cross-sell targets.
Key Responsibilities
Portfolio & Relationship Management
- Manage and service an assigned portfolio of Aspire Banking customers.
- Conduct regular customer meetings and engagement activities to strengthen relationships.
- Profile customers and identify opportunities for cross-selling banking products and services.
- Ensure high customer satisfaction and retention.
Business Acquisition
- Acquire new-to-bank customers through referrals, networking, and catchment area mapping.
- Source quality accounts that meet Aspire Banking eligibility criteria.
- Expand customer relationships by sourcing family and linked accounts.
Sales & Revenue Generation
- Drive growth in CASA and Total Deposit balances.
- Cross-sell liability products such as Savings Accounts, Fixed Deposits (FD), and Recurring Deposits (RD).
- Promote third-party products including Mutual Funds, Insurance, and SIPs.
- Generate fee income through debit cards, credit cards, lockers, investment products, and other banking solutions.
- Deepen portfolio penetration through asset products such as Personal Loans, Home Loans, and Loan Against Property (where applicable).
Qualification:
- Graduate in any discipline
Experience
- 2 to 5 years of experience in sales, relationship management, or customer acquisition
Preferred:
- Experience in Retail Banking, Branch Banking, Wealth Management, or Financial Services