Company Description Abt Limited (Maruti Suzuki) is an authorized Maruti Suzuki dealership based in Madurai, Tamil Nadu, India, serving customers across the region with sales and service support for passenger vehicles. The company focuses on delivering reliable, customer-centered automotive solutions and building long-term relationships with vehicle owners. As part of the broader Maruti Suzuki network, Abt Limited follows standardized processes and quality benchmarks for sales, service, and after-sales support.

Team members work in a fast-paced retail and service environment with opportunities to engage directly with customers and contribute to business growth.

Role Description This is a full-time, on-site Relationship Manager role based in Vridhachalam.

The Relationship

Manager will engage with walk-in and existing customers, understand their mobility needs, and recommend appropriate Maruti Suzuki products and services. Daily responsibilities include managing customer interactions, handling inquiries and follow-ups, coordinating test drives, supporting financing and documentation processes, and ensuring smooth delivery experiences. The role involves maintaining customer records, monitoring satisfaction levels, resolving concerns, and building long-term relationships through regular communication and after-sales support.

The Relationship

Manager will collaborate closely with the sales, service,



and finance teams to meet individual and branch-level targets while upholding company standards and compliance requirements.

Qualifications

- Customer relationship skills: ability to build rapport, understand customer needs, and provide clear, empathetic communication.
- Sales and negotiation skills: experience in retail or automotive sales, lead handling, upselling, and closing deals in a structured environment.
- Service and follow-up skills: proficiency in managing inquiries, maintaining customer records, and consistently following up to ensure satisfaction and repeat business.
- Operational and coordination skills: capability to handle test drives, delivery schedules, documentation, and basic finance coordination with internal teams.
- Digital and documentation skills: familiarity with CRM tools, email, spreadsheets, and accurate handling of customer forms and compliance documents.
- Education: diploma or bachelor’s degree in business, commerce, marketing, or a related field; relevant experience in automotive or retail customer service is an advantage.
- Professional attributes: strong work ethic, integrity, ability to work on-site in Vridhachalam, and readiness to work flexible schedule including weekends or peak periods.
- Language skills: proficiency in English and Tamil for effective customer interaction; additional local language skills are beneficial.

📌 Relationship Manager (Virudhachalam)
🏢 Abt Limited (Maruti Suzuki)
📍 Virudhachalam