Process – Debt Recovery & Collection | UAE Banking Process
Eligibility
- Valuable/Average English communication skills
- Comfortable communicating with customers over calls and emails
- Basic computer knowledge
- Candidates with relevant collection/recovery experience will be preferred
Roles & Responsibilities
- Contact customers of UAE banks regarding their outstanding dues and pending payments.
- Follow up with customers through calls and emails to discuss payment status.
- Understand customer concerns and assist in resolving payment-related queries.
- Negotiate and coordinate with customers regarding suitable payment arrangements, as per company guidelines.
- Maintain regular follow-ups with customers who have committed to making payments.
- Update customer information, call remarks, payment commitments, and follow-up details accurately in the system.
- Handle customer objections professionally and communicate repayment requirements clearly.
- Coordinate with the internal team regarding customer cases, payment updates, and escalations.
- Ensure timely follow-up on assigned accounts and work towards achieving collection targets.
- Maintain confidentiality and follow company policies and applicable process guidelines.
- Achieve individual and team collection/recovery targets.
Salary
Relationship Executive (Intermediate English): ₹13,000 – ₹21,000/- per month
Salary is negotiable for experienced candidates
Other Benefits
- Paid Leaves
- Employee Engagement Activities
- Monday to Friday working
- During the first two weeks, Saturdays are working; thereafter, alternate/other Saturdays as applicable
- Sunday fixed off
- Attractive Incentives: ₹7,000 – ₹60,000/-