Role Overview: We are looking for a Regulatory Operations professional who can combine telecom/CPaaS operations, risk and fraud analysis, spam/scam monitoring, whitelisting, data auditing, MIS and SLA-driven service delivery to ensure regulatory compliance and operational accuracy.

What the person will actually do

- Risk, Fraud & Spam/Scam Operations
- Monitor and analyse risk, fraud, spam and scam patterns.
- Review suspicious entities, traffic, URLs, campaigns and communication patterns.
- Perform investigation and identify potential regulatory or business risks.
- Maintain risk/fraud trackers and ensure timely escalation.
- Whitelisting & Regulatory Controls
- Manage white-listing requests and validations.
- Perform CTS/URL scanning and URL whitelisting activities.
- Validate supporting information before approving/recommending whitelisting.
- Maintain audit trails and supporting documentation.
- Ensure processes are aligned with applicable regulatory requirements.
- Data Audit & Validation
- Conduct periodic data audits, quality checks and reconciliation.
- Validate customer/business/traffic-related data across systems.
- Identify data discrepancies, incorrect records and process gaps.
- Coordinate with Product/Engineering/Operations teams for corrections.
- MIS & Operational Reporting
- Own daily/weekly/monthly MIS and operational dashboards.
- Track volumes, SLA, TAT, exceptions, incidents, risks and closures.
- Prepare management reports using Excel, PowerPoint and dashboards.
- Analyse trends and highlight exceptions requiring management attention.
- Service Delivery & SLA Management




- Monitor operational activities against agreed SLA/KPI/KPA.
- Track pending items, ageing and escalations.
- Ensure incidents and operational issues are followed through to closure.
- Coordinate with internal teams and customers/partners where required.
- Incident & Escalation Management
- Act as an operational SPOC for significant incidents.
- Coordinate with Product, Engineering, Customer Success, NOC and Regulatory teams.
- Track RCA, corrective actions and preventive actions.
- Maintain clear incident documentation and closure evidence.
- Regulatory Compliance & Governance
- Ensure operational processes adhere to applicable telecom regulations, internal policies and SOPs.
- Maintain regulatory/process documentation and audit evidence.
- Identify compliance gaps and coordinate corrective actions.
- Support regulatory audits and management reviews.
- Process Improvement & Automation
- Identify repetitive/manual activities that can be simplified or automated.
- Use data analysis to identify operational inefficiencies.
- Work with Technology/Product teams on automation opportunities.
- Exposure to Python, SQL/MySQL, AI/ML or automation would be useful here.

What would make someone successful

- 3 6 years of experience in Service Operations,



Regulatory Operations, Telecom Operations, Risk Operations, Fraud Operations, Trust & Safety, Customer Operations or Service Delivery.
- Experience in telecom/CPaaS/messaging/digital platforms would be an advantage.
- Hands-on experience with risk/fraud/spam/scam analysis, content/URL validation, whitelisting or operational controls is highly relevant.
- Strong Excel/MIS/data analysis capability.
- Good understanding of SLA, TAT, KPI/KPA, SOP, RCA, CAPA and incident management.
- Experience in data auditing, validation, reconciliation and quality checks.
- Ability to work with large datasets and operational trackers with high attention to detail.
- SQL/MySQL, Python, Power BI/Tableau or automation exposure would be an advantage.
- Good stakeholder management across Product, Engineering, Customer Success, NOC, Regulatory and Business teams.
- Solid ownership, analytical thinking and ability to handle repetitive/high-volume operational activities with accuracy.

Why join us?

- Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

📌 Regulatory Executive (Hyderabad)
🏢 Tanla Platforms
📍 Hyderabad