Responsibilities & Key Deliverables

Sales Drive overall volume & market Share

Ensure authentic and correct market information flow to all stakeholders

Devise actions based on RCA

Monitor dealer profitability

Overseeing Manpower Productivity & Adequacy

Team Handling for respective states

Provide timely insights to Marketing & Sales Planning (Add - GTM)

CX

Manage end to end customer centricity, and satisfaction

Ensuring customer handling for escalations

Overseeing Customer engagement practices

Process

Ensure process adherence and corrective action plan implementation at state level

Experience

13+ years, with solid knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling

Industry Preferred





Auto background (Must) (Auto EV Preferred)

Qualifications

BE / B tech + MBA

General Requirements

Functional Skills: Ability to drive business (channel sales specifically)

Ability to understand product technicalities

Behavioural Skills:

Handle ambiguous situations

Unlearn from previous experiences

Take complete ownership of delivery and teams

Understand premium customer segment

Form & manage relationships with peers and channel partners

Display high resilience

Our commitment to Diversity, Equity, and Inclusion

📌 Regional Sales Business Manager - MEAL (Mumbai)
🏢 Mahindra u0026 Mahindra
📍 Mumbai