Regional Operations Manager – Multi-Unit Retail & Services Operations

Hyderabad (Pan-India Travel) ·

Ode by Ridhira (Ridhira Group)

About Ode by Ridhira Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like high-performance retail businesses: tight unit economics, strong SOPs, and a relentless focus on guest experience.

Role Overview A hands-on, field-intensive leadership role owning *day-to-day operations, P&L;, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but **not required*.

Key Responsibilities - Own complete P&L; for assigned outlets — revenue, cost control, [EBITDA]margin,who handled multiple outlets - Drive revenue via membership/subscription sales, renewals, upsell, cross-sell and footfall-to-conversion - Improve core retail metrics — staff productivity, utilisation/occupancy, retention, - Enforce SOPs, service protocols, hygiene, guest safety, quality benchmarks - Track [NPS]()



and mystery audits; own the guest experience - Recruit, train, mentor and manage floor + front-office teams; control attrition - Run operations across formats — airport, hotel, mall, high-street - Manage inventory, retail products, procurement, shrinkage - Ensure statutory, lease, [Shops & Establishments](), GST and operational compliance - Support new-outlet launches, pre-opening, fit-outs, ramp-up

Preferred Candidate Profile - 9–15 years in multi-unit / cluster / area operations in any professionally-run consumer-services or retail format - Backgrounds welcome: salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch ops - Proven ownership of 4+ outlets with full P&L; - Solid on membership / subscription revenue models

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[email protected] ·

+91 73866 88223

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📌 Regional Operations Manager (Hyderabad)
🏢 Ridhira Group - Building World's largest Wellness Communities
📍 Hyderabad