Responsible to manage location / state with team size of 50+ Field executives (Internal & external), with the help of Team Leaders and responsible to manage AMs as well, basis on the decision of management.
- Responsible to meet designated targets for Monthly and Daily Allocation by actively monitoring and manages bucket wise efficiencies and to ensure reduce the non allocation
- Responsible to control the buckets flows at all bucket levels (B1/2/3)
- Recommendations for performance improvement based on gap analysis
- Monitoring and coaching of TLs/ FE's.Daily/weekly to keep a track of team
- Responsible to control absenteeism and attrition in the portfolio and Cluster Manager is responsible to control absenteeism and attrition in the portfolio
- To drive the key projects within the team / organisation
- SPOCs for additional responsibility for mutliple requirement
- Identified and empanelment of current vendors based on the business requirement
- Ensure proper quality controls on the process Internal & External team.
- Responsible to monitor processes & procedures are followed as per protocols.
- Responsible to achieve monthly and yearly collection KPIs
- Laising with other departments basis requirement for smooth functioning of the operations.
- Supervision of Team and allocation of contracts between internal and external agencies based on previous performance in order to maximize the performance.
- Continous mentoring and coaching of TLs & FEs to achieve the SLA's and grooming them for next level.
- To analyze the Root cause of low performance, prepares report and propose solution with time line
- To gave frequent One-O-One and review with his direct reports and skip level
- To ensure 100% adherence of all company policies by the team