Key ResponsibilitiesGuest Services: Greet guests warmly upon arrival, manage smooth check-in and check-out procedures, and issue room or cottage keys.Reservations & Inquiries: Answer phone calls, respond to emails, and process room bookings, modifications, or cancellations.Resort Information: Provide details on resort amenities, dining times, spa schedules, and local tourist attractions or transport options.Billing & Payments: Process cash, credit card, and digital payments, balance daily transaction drawers, and prepare guest folios.Interdepartmental Coordination: Communicate with housekeeping regarding room readiness and maintenance for any facility repairs.Guest Relations: Listen to guest feedback or complaints, solve issues promptly, and escalate complex problems to management.