- Monitor and evaluate calls, chats, or emails as per process requirements.
- Identify quality gaps and provide constructive feedback.
- Ensure compliance with company and client guidelines.
- Prepare and maintain quality reports.
- Participate in calibration sessions with operations.
- Identify recurring issues and suggest process improvements.
- Support training requirements by highlighting quality gaps.
Candidate Profile
We are looking for a detail-oriented and responsible Quality Analyst who can effectively monitor process performance, identify gaps, and contribute towards improving overall customer experience and process quality.
Pay: ₹25,000.00 - ₹30,000.00 per month
Application Question(s)
- Are you ok with gurgaon sec 18 and face to face Interview
- Do you have experience in quality analyst in bpo industry of min 6 months with experience letter and salary statement
- Do you have excellent English and graduate
- Are you ok with rotational shifts and 5 days working 2 rotational offs and 1 side cab and 1 side travel allowance 1750 per month
- Are you an immediate joiner who can join in 2 days
Education:
- Bachelor's (Preferred)
Experience:
- Quality analyst bpo : 1 year (Preferred)
- Monitor and evaluate calls mails chats etc : 1 year (Preferred)
- Maintain quality reports : 1 year (Preferred)
- Qa in BPO international : 1 year (Preferred)