Role Purpose To provide quick operational support to multiple stores and resolve day-to-day challenges related to manpower, picking, packing, riders, and store operations.
Key Responsibilities
- Support multiple stores during operational challenges and peak hours.
- Manage and resolve picking, packing, and dispatch issues.
- Identify rider requirements and coordinate for rider hiring and deployment .
- Monitor rider and picker/packer availability and attendance.
- Support stores with manpower shortages and operational gaps.
- Track order breaches, productivity, and other key operational metrics.
- Conduct RCA and ensure timely closure of operational issues.
- Coordinate with Store TLs, HR, Recruitment, and Last Mile teams.
- Share daily updates and major escalations with the SZM.
- Ensure SOP and process adherence across assigned stores.
Required Skills
- Quick Commerce / Dark Store / Last Mile experience.
- Positive manpower and team management skills.
- Strong problem-solving and follow-up.
- Ability to handle multiple stores.
- Good communication and Excel/Google Sheets knowledge.
- Experience: 2–4 years in Quick Commerce, E-commerce, Warehouse, Retail, or Last Mile Operations.
📌 QRT Team leader (Mumbai)
🏢 Shadowfax
📍 Mumbai
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