Hiring for a Sr. Analyst Services Support role in the Insurance domain. The role involves end-to-end policy servicing, stakeholder management, customer query resolution, service request handling, and coordination with internal and external stakeholders.
Key Responsibilities
- Act as the primary point of contact for the branch.
- Provide end-to-end support across the policy lifecycle.
- Handle and resolve customer/service-related queries.
- Coordinate with retailers, carriers, markets, finance companies and vendors.
- Prioritize emails, tasks and urgent requests based on customer requirements.
- Monitor service requests and ensure timely and accurate completion.
- Maintain proper documentation and records.
- Support Producers and branch teams with policy servicing activities.
- Handle month-end binder activities and support compliance requirements.
- Maintain robust relationships with branch stakeholders to enhance customer experience.
Required Skills
- Excellent written and verbal communication
- Strong Stakeholder Management
- Insurance domain knowledge
- Experience in P&C; / Motor / Liability Insurance
- Strong interpersonal and customer-service skills
- Ownership and accountability
- Logical thinking and decision-making
- SPOC/Single Point of Contact experience is an advantage
- Insurance certification is an added advantage