We are looking for an experienced Program Manager to manage end-to-end IT projects and service delivery, ensuring timely execution, effective stakeholder coordination, and achievement of project KPIs, SLAs, and business objectives.
Key Responsibilities
- Manage end-to-end IT projects and service delivery .
- Define project scope, timelines, milestones, and resource requirements.
- Develop and monitor project plans and execution schedules.
- Track project risks, budgets, dependencies, and deliverables .
- Coordinate with internal stakeholders, customers, and leadership teams.
- Monitor KPIs and SLAs and ensure timely corrective actions.
- Manage escalations and resolve project-level issues.
- Ensure effective resource planning and utilization.
- Drive projects to successful completion while maintaining quality and timelines.
- Maintain strong customer relationships and ensure customer satisfaction .