Description

Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The Amazon product catalog is a set of records; each record being a set of facts describing a physical or digital product. These records are often organized by defined relationships (e.g. variations such as different sizes of the same shoe). Our ability to provide a good product discovery experience and empower our customers to make well-informed purchase decisions is dependent on the quality of our product catalog.

In a high-quality catalog, every product is described with a complete, structured, accurate and correctly normalized set of facts. Every product is represented by a unique record appropriately related to one another.

The Global Catalog Operations (GCO) team is part of Amazon Selection & Catalog Services (ASCS) teams in India, focusing on leveraging human intelligence, external or internal, to measure and improve the quality of the catalog.

The Global Catalog

Operations (GCO) charter is to make Catalog engineering programs more effective by providing expert human judgment.

Catalog

Operations, from its inception, has been partnering with engineering teams to run programs focused on improving the data quality of the catalog in all marketplaces.

We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. The role is centered on developing insights and eliminating defects in quality that affect business metrics. As part of this role, you will work on:

1. Creating mechanisms to identify, investigate, and solve quality issues impacting business metrics,
2. Working collaboratively across our partner teams (e.g., Science, PMs,



Engineering, Business, etc.) to combine efforts to solve problems,
3. Developing data-driven approaches alongside our SWOT/BA teams to rapidly identify opportunity areas and trends at scale,
4. Taking complex opportunities and breaking them down into manageable pieces, then ensuring timely delivery of solutions.

Key Job Responsibilities As a Program Manager II you will:

- Drive appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals.
- Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps.
- Be a Subject Matter Expert (SME) for the process and a referral point for in-house and customer teams.
- Have the ability to drive business/operational metrics through quantitative decision-making, and the adoption of different tools and resources.
- Meet deadlines in a fast-paced work setting driven by complex software systems and processes.
- Perform deep dives in the process and come up with process improvement solutions.
- Collaborate effectively with customers (Science, Engineering, Product, etc.) to bring improvements to the business metrics.
- Provide regular updates on project progress and performance, ensuring transparency and alignment with key business goals.
- Exercise discretion in prioritizing process improvements,



aligning them with broader business objectives.
- Ensure effective risk controls are developed and maintained. Implement corrective actions and maintain commitment to goals, ensuring on-time project completion and minimized losses.
- Develop and influence new ideas, establishing procedures and practices to promote long-term solutions in dynamic environments.
- Drive continuous improvement and decision-making strategies.

Basic Qualifications

- 3 years of program or project management experience.
- 3 years of working cross-functionally with tech and non-tech teams experience.
- 3 years of defining and implementing process improvement initiatives using data and metrics experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
- Bachelor's degree.

Preferred Qualifications

- 3 years of driving end-to-end delivery and communicating results to senior leadership experience.
- 3 years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

- IND, TN, Chennai

📌 Program Manager II, Global Catalog Operations (India)
🏢 Amazon
📍 India