Level 1 - Product & Customer Support Specialist

Location: Bangalore, India

Join a global team supporting travel agencies and airlines worldwide. As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across Sabre's portfolio of travel solutions.

Key Responsibilities

- Provide product and technical support via phone, chat, callback, and web cases.

- Troubleshoot and resolve application, system, and connectivity issues.

- Analyse customer concerns and recommend effective solutions.

- Document customer interactions and resolutions in CRM systems.

- Collaborate with internal teams to resolve complex issues.

- Escalate critical customer-impacting issues when required.

- Deliver high-quality customer service while meeting service standards.

- Continuously build product knowledge and technical expertise.

- Support a global customer base in a 24/7 operational environment.

Required Skills

- Knowledge of GDS platforms such as Sabre, Amadeus, or Galileo.

- Experience in technical support and troubleshooting.

- Strong analytical, problem-solving, and customer service skills.





- Excellent verbal and written communication skills.

- Experience supporting customers through phone, chat, email, and web channels.

- Strong collaboration, prioritization, and time-management skills.

- Ability to learn new technologies and adapt to changing business needs.

- Bachelor's degree or equivalent experience preferred.

- Ability to work in 24/7 rotational shifts.

Preferred Skills

- Experience with Salesforce or similar CRM tools.

- Knowledge of ITIL, XML, APIs, or SQL.

- Travel industry certifications such as IATA/UFTAA.

Language Requirements

- Professional proficiency in spoken and written English.

- Proficiency in additional Indian languages such as Hindi, Tamil, Malayalam, or other regional languages.

Why Join Us?

- Work with a diverse and cooperative global team.

- Support leading travel agencies worldwide.

- Gain exposure to innovative travel technology solutions.

- Develop technical, analytical, and customer support expertise.

- Grow your career in a dynamic, customer-focused organization.

📌 Product Support Analyst I - VIP (Bengaluru)
🏢 Sabre
📍 Bengaluru