Providing support to our partners in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary. Works directly with developers, partner, and internal teams on pre-integration/post integration issues to provide technical support, consulting and best practices.
Addressing technical queries on APIs, SFTP set-up & other product configurations. Communicates technical issues to partners and internal departments. Provide timely resolution to our partner and assist them with Level 1 support with product knowledge and technical troubleshooting skills.
Enhance the overall experience of our partners by providing support for technical issues.
Analyzing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner.
- The candidate will be suitably well versed with the appropriate information security responsibilities for the role and is responsible for adhering to them.
Understanding partners' business use case.
Describing
Kaleidofin products to partners. (Presales/Post sales calls for clients). Product demo/docs walkthrough. Handling partner tech queries on email, live chat & calls. Handling/debugging merchants Integration issues. (All Kaleidofin products including SFTP set-up, APIs, SDKs etc. etc.) Owning the support documentation initiative & ensure that integration documentation is up to date. Conducting in-depth analysis for every issue before reaching out to any cross functional teams for further support
📌 Product Integration Analyst (Bengaluru)
🏢 Petras
📍 Bengaluru
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