Handle complex electricity/gas customer queries, high-bill explanations, complaints, retention and escalations. Deliver empathetic, compliant resolutions while meeting quality and productivity targets across 247 rotational shifts.
Required Candidate profile
2–5 years international voice experience with fluent English, active listening, empathy, de-escalation and objection handling. Utilities/customer-service experience preferred; versatile for 247 shifts
📌 Process Associate Voice Advanced (Kolkata)
🏢 Gratitude India
📍 Kolkata
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