Job Title: Pre-Sales Team Leader

Department: Pre-Sales

Industry: Real Estate

Location: Kolkata

Experience: 3–6 Years

Employment Type: Full time

Job Summary

We are looking for an experienced and result-oriented Pre-Sales Team Leader to lead and manage our Pre-Sales team. The candidate will be responsible for handling inbound and outbound calls, lead management, team performance, customer communication, and ensuring timely follow-up with prospective clients.

Key Responsibilities

- Lead, manage, and motivate the Pre-Sales team to achieve daily and monthly targets.
- Handle and monitor inbound and outbound calls with prospective customers.
- Allocate leads to team members and ensure proper and timely follow-up.
- Monitor lead status, call performance, conversion, and team productivity.
- Guide team members on effective calling, customer handling, and lead conversion techniques.
- Maintain and update lead/customer records in CRM or other company systems.
- Coordinate with the Sales Team for qualified leads and site visit requirements.
- Follow up with prospective customers regarding site visits, bookings, and project information.
- Prepare daily, weekly, and monthly performance reports for management.
- Identify performance gaps and provide regular feedback and training to team members.
- Ensure proper communication of project details, pricing, offers,



and other relevant information to customers.
- Maintain professional relationships with prospective and existing customers.
- Ensure adherence to company policies, calling processes, and reporting standards.

Required Skills & Qualifications
- Graduate in any discipline.
- 3–6 years of experience in Pre-Sales/Telecalling, preferably in the Real Estate industry.
- Minimum 1–2 years of experience in a team-handling or supervisory role preferred.
- Excellent communication and interpersonal skills.
- Strong convincing and negotiation abilities.
- Good knowledge of lead management and follow-up processes.
- Target-oriented and capable of handling a team under pressure.
- Good knowledge of MS Excel, CRM, and basic reporting tools.
- Strong problem-solving and customer-handling skills.

Preferred Candidate Candidates with prior experience in Real Estate Pre-Sales, Property Sales, Residential/Plot Sales, Telecalling, Lead Generation, or Customer Relationship Management will be preferred.

Key Performance Indicators (KPIs)

- Lead-to-site-visit conversion
- Site-visit-to-booking conversion
- Call productivity
- Lead follow-up efficiency
- Team target achievement
- Customer response and engagement
- Daily/weekly/monthly reporting accuracy

Pay: ₹17,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Pre Sales Team Leader (Newtown)
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