Role & responsibilities

- Ensures the highest level of support for escalated client and/or Field Services inquiries.
- Manages and tracks dedicated engineer utilization.
- Resolves difficult and often unique client and/or Field Services questions and complaints.
- Reviews Field Engineer ticket assignments and scheduling.
- Serves as liaison between clients, various departmental stakeholders and leadership.
- Ensures that appropriate records, required reports and related administrative functions are accurate and up to date.
- Works with leadership to understand trends and perform root cause analysis of recurring issues and systemic problems.
- Defines and leads the implementation of Global Field Operations centralized / standardized process improvement initiatives through established change control processes.
- May assist in training current Global Field Operations team members and provide ongoing support and guidance to existing team members.

📌 Portuguese Language Specialist (Bengaluru)
🏢 Unisys
📍 Bengaluru