Responsibilities

- Provide L2 Application Support for Java and PEGA-based applications in production environments.

- Monitor, troubleshoot, and resolve production issues for Java applications built on Spring/Spring Boot and PEGA applications.

- Manage incidents, service requests, and problem tickets to ensure timely resolution within SLA.

- Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.

- Support production releases, deployments, and post-release validations.

- Monitor application health, JVM performance, logs, interfaces, and proactively identify potential issues.

- Analyze Java application logs, PEGA logs, SQL queries, and system alerts to resolve production issues.

- Collaborate with development, infrastructure, middleware, database, and business teams for issue resolution.

- Participate in code walkthroughs, release planning, and review meetings.

- Analyze application workflows and understand end-to-end business processes.

- Create and maintain support documentation, knowledge articles, SOPs, and operational runbooks.





- Coordinate with stakeholders and business users during critical incidents and major production escalations.

- Handle complex production issues while minimizing business impact and downtime.

- Ensure compliance with incident management procedures, support processes, and SLA commitments.

- Continuously learn and adapt to recent technologies based on project requirements.

Must-Have Skills

- 7 10 years of experience in Java and/or PEGA Application Production Support.

- Strong hands-on experience supporting Java (J2EE/Spring Boot) and/or PEGA applications.

- Good understanding of Java application architecture, REST APIs, microservices, and web applications.

- Strong knowledge of SQL and Oracle Database.

- Experience in Incident Management, Problem Management, Change Management, and Release Support.

- Hands-on L2 Application Support experience in production environments.

- Strong troubleshooting and root cause analysis skills.

- Experience in analyzing application logs, server logs, and database-related issues.

📌 Pega Production support/Java Production support (Hyderabad)
🏢 CGI
📍 Hyderabad