Key Responsibilities

- Build and configure Actions, Treatments, and customer engagement journeys in Pega CDH.

- Develop and maintain Decision Strategies, When Rules, Decision Data Rules, and Engagement Policies.

- Configure and enhance Eligibility, Arbitration, Suppression, and Contact Policy frameworks.

- Perform Strategy debugging & Simulations and validate decision outcomes prior to deployment.

- Analyze Action Performance Reports and recommend optimization opportunities.

- Utilize 1:1 Ops Manager to support action creation, rule development, and ongoing updates.

- Support migration activities and deployment pipelines across environments.

- Support testing, deployment activities, and production validation.

- Ensure adherence to decisioning standards and best practices.

- Collaborate with Campaign Analysts, Product Owners, and Engineering teams to deliver business requirements.

Required Skills & Experience





- 3-5 years of hands-on experience in Pega Customer Decision Hub (CDH).

- Solid understanding of:

- Action and Treatment Configuration

- Decision Strategies

- When Rules and Decision Data Rules

- Eligibility and Engagement Policies

- Arbitration and Contact Policies

- Simulations

- Action Performance Reporting

- 1:1 Ops Manager

- Migration and Deployment Pipelines

- Experience working in Agile delivery teams.

- Strong analytical and problem-solving skills.

Mandatory Certifications

- CPDC (Certified Pega Decisioning Consultant)

- Certified Pega Data Scientist (CPDS)

- Certified System Architect (CSA)

Good to Have

- Certified Senior System Architect (CSSA)

- Experience with CI/CD and release management processes.

- Exposure to Adaptive Decisioning and Customer Engagement optimization.

📌 Pega CDH Developer (Bengaluru)
🏢 Acira Consultancy
📍 Bengaluru