PCM, Censhare, PI Center, SAP, PIM/DAM, Grafana, ETL/ELT
Day to day tasks
- Provide L2 operational support across the global PCM ecosystem.
- Resolve incidents and service requests through ServiceNow and Jira.
- Troubleshoot cross-system issues across Censhare, PI Center and PIM-API.
- Perform SQL-based data validation and analysis.
- Monitor system health and alerts using Datadog and Grafana.
- Handle re-exports,
translation orders and other production issues.
- Manage user access via XIAM and PIM.
- Maintain documentation, runbooks and knowledge articles. Roles and responsibilities
- Provide global L2 application support.
- Perform incident management and root-cause analysis.
- Troubleshoot cross-system integration issues.
- Monitor application and system health.
- Support data validation and production operations.
- Contribute to continuous improvement and knowledge management.
- Collaborate with global teams and stakeholders to resolve issues within agreed SLAs.
📌 PCM Support Specialist-Application Support (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru
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