Role/skill name- PCM Support Specialist- L2 Application Support Relevant Experience 5-6 yrs Total experience- 5-6 yrs Location- Bangalore Mandatory tech stack- Programming Languages and its version SQL Platform ServiceNow, Jira, Datadog Tools and its version SQL, REST APIs, ServiceNow, Jira, Datadog Tech setting PCM, Censhare, PI Center, SAP, PIM/DAM, Grafana, ETL/ELT Day to day tasks

- Provide L2 operational support across the global PCM ecosystem.

- Resolve incidents and service requests through ServiceNow and Jira.

- Troubleshoot cross-system issues across Censhare, PI Center and PIM-API.

- Perform SQL-based data validation and analysis.

- Monitor system health and alerts using Datadog and Grafana.

- Handle re-exports, translation orders and other production issues.





- Manage user access via XIAM and PIM.

- Maintain documentation, runbooks and knowledge articles. Roles and responsibilities

- Provide global L2 application support.

- Perform incident management and root-cause analysis.

- Troubleshoot cross-system integration issues.

- Monitor application and system health.

- Support data validation and production operations.

- Contribute to continuous improvement and knowledge management.

- Collaborate with global teams and stakeholders to resolve issues within agreed SLAs.

📌 PCM Support Specialist-Application Support (Karnataka)
🏢 JobCrexa
📍 Karnataka