- Understanding Clients requirement and accordingly provide service to the RM/Dealer/stake holders
- Strategize engagement plans for inactive customers and activate their account/ updation and modification of details
- Maintaining & keeping track of data, back office / operations related work, processing of data/request received by client through RM/dealer/stake holders
- Interfacing with operation team/Back-office Team
- Have a customer-centric approach and ensure that RM/dealers/stake holders are serviced well
- Will be responsible for end-to-end ownership of the process/cases