We are looking for a Patient Coordinator to manage patient interactions and ensure smooth coordination throughout their visit. The role involves assisting patients, coordinating with doctors and internal teams, and ensuring a positive patient experience.
Key Responsibilities
- Coordinate with patients regarding appointments, consultations, treatments, and follow-ups.
- Welcome and assist patients during their visit.
- Guide patients regarding treatment procedures, schedules, and required documentation.
- Coordinate with doctors, therapists, reception, and other departments.
- Handle patient queries and resolve basic concerns professionally.
- Follow up with patients regarding appointments and treatment schedules.
- Maintain accurate patient records and update relevant information.
- Coordinate patient flow and help minimize waiting time.
- Maintain regular follow-ups with patients through calls or messages.
- Escalate complex patient concerns to the concerned senior/department.
- Maintain daily reports and records as required.
Key Skills
- Excellent communication and interpersonal skills
- Patient handling and customer service
- Solid coordination and follow-up skills
- Empathy and a patient-friendly approach
- Time management and multitasking
Preferred Background Candidates with experience in hospitals, healthcare, clinics, wellness centres, Ayurveda, hospitality, or other customer-facing service industries can be considered.
📌 Patient Care Coordinator (Surat)
🏢 EC2 Consulting Solutions
📍 Surat
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