Company Description PAL Infrastructure Solutions (PAL Infra), established in 2005 under the Luthra Group and led by Prashant Luthra and Nishant Luthra, is a growing provider of engineering, construction, and automotive services. The company represents brands such as VOLVO Construction Equipment, Doosan Portable Power, ExxonMobil, and Ingersoll-Rand across Jammu & Kashmir, Ladakh, Chandigarh, Punjab, and Himachal Pradesh.

PAL Infra has significantly expanded the market presence of these brands in the region and delivers services in diverse environments, from high-altitude locations in Ladakh to the plains of Punjab. Guided by a vision to be a market leader, the company focuses on offering best-in-class products and prompt services as a one-stop solution for customers’ engineering needs. PAL Infra operates from multiple locations including Zirakpur, Mandi, Jammu, Srinagar, and Pathankot.

Role Description The Parts and Service Manager is a full-time, on-site role located in Sahibzada Ajit Singh Nagar. This role is responsible for overseeing the parts inventory, ordering, and logistics to ensure timely availability of components for construction and automotive equipment.

The Parts and Service Manager will manage service operations, including scheduling maintenance and repairs, coordinating with technicians, and ensuring high-quality service delivery to customers. Daily tasks include monitoring service performance,



handling customer inquiries and escalations, preparing service and parts reports, and collaborating with sales and operations teams to support overall business goals. The role also involves implementing process improvements, maintaining compliance with safety and quality standards, and building strong, long-term customer relationships.

Qualifications

- Experience in parts management, inventory control, and supply chain coordination for heavy equipment or automotive sectors.
- Skills in service operations management, including scheduling, workflow planning, and supervision of service teams.
- Customer service and relationship management abilities, with a focus on resolving issues and ensuring customer satisfaction.
- Strong analytical and reporting skills, including proficiency with MS Office and relevant ERP or service management software.
- Knowledge of construction equipment or automotive systems; prior experience with OEMs such as Volvo CE or similar is an advantage.
- Excellent communication and interpersonal skills, with the ability to collaborate across departments and lead a diverse team.
- Ability to work on-site in agile field conditions and adhere to safety, quality, and compliance standards.
- Diploma or bachelor’s degree in Mechanical, Automobile, or related engineering field; relevant industry certifications are a plus.

📌 Parts and service manager (Sahibzada Ajit Singh Nagar)
🏢 PAL Infrastructure Solutions
📍 Sahibzada Ajit Singh Nagar