- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to end users to quickly get to the root of their problem.
- Providing timely and accurate user feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Dealing with asset management life cycle from inception to e-waste.




- Knowledge of government bonding rules would be a good to have skill.
- Record issues via ticketing tool and provide solution
- Perform remote troubleshooting for WFH issues

Requirements and skills

- Prior experience in tech support, desktop support, or a similar role.
- Hands-on experience with Windows/Apple setting machine.
- Working knowledge of computer peripherals.
- Knowledge of basic hardware and network.
- Ability to perform remote troubleshooting and provide clear instructions.
- Customer-oriented attitude

• Should be ready to work on rotational Shifts.

📌 OSD (Bengaluru)
🏢 Trigent Software
📍 Bengaluru