Job Title: CSD Analyst – Order-to-Cash / Customer Service Experience:

1–3 years Location:

Hyderabad Employment Type

Permanent Role About the Role We are looking for a

CSD Analyst to support transactional

Order-to-Cash (OTC)

and Customer Service Desk activities. The role involves managing customer inquiries, processing sales orders in SAP, coordinating with internal stakeholders, and ensuring accuracy, SLA adherence, and compliance with business processes. Key Responsibilities Receive, acknowledge, document, and respond to customer inquiries. Coordinate with Sales, Planning, Logistics, Finance, Quality, and other internal teams. Create and process customer sales orders in

SAP SD . Validate customer master data, pricing, material availability, and order completeness. Release orders according to defined guidelines and issue order confirmations. Process sample orders and coordinate required approvals. Process manual and automated third-party purchase orders. Monitor order blocks, exceptions, vendor confirmations, and order progress. Create Purchase Requisitions (PRs)



where required. Process advance-payment orders and pre-payment invoices. Support

Letter of Credit (LoC)

and Documentary Collection transactions. Support customer invoicing activities. Log and manage customer complaints in SAP. Process order modifications, cancellations, and credit/debit memo requests. Follow up on backorders and delivery exceptions. Maintain accurate documentation and ensure timely closure of customer requests.

Required Skills SAP SD Order Management Customer Service OTC Process Knowledge MS Excel Written and verbal communication Problem-solving skills Ability to coordinate with multiple stakeholders Key Performance Indicators Order Accuracy First Pass Yield Inquiry Response Time Order Processing TAT Invoice Accuracy Customer Satisfaction SLA Adherence Experience 1–3 years of experience in Customer Service, OTC, Order Management, Supply Chain Operations, or a related field.

📌 Order Management Analyst (Hyderabad)
🏢 Brillio
📍 Hyderabad