OverviewJob Title:Global Oracle Support Engineer - Leader ( Functional)Career Level:Job Code: Career Org Level: Reports to:Sr. Manager Global Back and Middle Office OperationsCareer Function:Salary and Incentive:To be removed when posted to Sharepoint siteCareer Family: For Internal P&C; use only For Internal P&C; use only Scope: Job Family:Education Requirements:Travel: Job Band:Assessment: Interview

PurposeA best-in-class company needs best-in-class talent.

Manpower Group is moving to an advanced process and digital technologies that require an experienced technology support team for supporting the applications for APAC, LATAM, Europe and North America.

Responsibilities:

Supporting business and technology functions implemented on Oracle Cloud Financials for ManpowerGroup during Europe, North America Business hours and LATAM business hours.

¢ Supporting Europe, North America and Latam during critical needs.

¢ Co-ordinate with Global Support team based in India on development, testing and execution of technology components in Oracle Cloud.

¢ Resolving user issues related to Oracle SaaS Procurement, Advance Collection and Financial Cloud, and 3rd party components like OCR tools.

¢ Supporting Integrating to and from Oracle Cloud, coordinating with technical team for integration services

¢ Work with Application Support Team to resolve user issues, and application issues. Analyze and provide solutions to user questions and drive resolution in Oracle Cloud.

¢ Continuous improvement of the process including fixing integration, workflows

¢ Critical experience required from the candidates:

¢ Thrive in a diverse, fast paced environment.Bachelors degree in business or technology. 10 years of relevant experience. Must have Oracle Cloud Financials or Oracle ERP Financials experience, functional or technical, or both.





¢ Ability to successfully manage internal and external expectations around resolution of issues in Oracle Cloud, within timeframes and maintain a high level of client satisfaction.

¢ Possesses a Continuous Service Improvement mindset and robust critical thinking abilities.

¢ Strong people management skills and ability to build relationships throughout the business at all levels as well as externally.

¢ Analyzing third-party processes as well as internal processes, and creating strategies for process delivery optimization.

¢ Ability to create and manage RACI, conflicts and workplan.

¢ Experience working with teams across multi geography and supporting multi countries

¢ For Functional Oracle Cloud SaaS Experience:

¢ Team player, good communication in English. Good written and verbal communication. Ability to work across different time zones and multiple different countries.

¢ Understanding of one or multiple Oracle Financial modules and processes. The following Process and Module experience are acceptable: R2R (GL, Cash Management and Fixed Asset), O2C (AR, Advance Collection, Projects) and P2P (Procurement, AP, Cash collection)

¢ Additional preference for candidates with experience in FCCS, EDM and EPM.

¢ For Technical Oracle Cloud SaaS Experience:

¢ Understanding of processes in Oracle Cloud financials. Familiarity with BIP, OTBI and other reporting tools in Oracle. Understanding of Oracle Cloud technology.

¢ Good PL/SQL skills, understanding of API creation in oracle SaaS, data updates.

¢ Through understanding of data structure, table structures in Oracle Cloud. Ability to do break fixes on data, reports and processes.

¢ Understanding of developing external integration using OIC, other Oracle Tools.

¢ Understanding of VBCS, Oracle Database on Cloud, APEX development are a plus.

¢ Oracle PaaS component and oracle infrastructure cloud (OIC) knowledge is nice to have.

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