The role of an Optometrist at reputed eyewear company is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,

dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience

Responsibilities

1. Customer focus: Driving Net Promoter Score *Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up

*Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

*Understanding the POS system to ensure that the transactions are processed effectively

*Being dedicated to customer satisfaction and resolving any concerns that the customer has

2. Eye check-up & dispensing *Following the 12-step Optometry process at company during the eye check-up

*Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames

*Performing a quality check of the lenses fitted before handing over the product to the customer

3. Product recommendation *Presenting the customer with an optimal selection of products based on customer preferences

*Understanding the unstated needs of the customer, asking relevant questions,



and picking the right time to pitch the recommended solutions

4. Achieving sales Vs. Plan & SOP adherence *Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

*Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

5. Store upkeep & maintenance *Maintaining the store as per company standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP

*Ensuring the security of all company equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies *Minimum qualification: Diploma in Optometry

*Ability to build rapport and trusting relationships

*Ability to understand unstated needs of the customer and offer solutions

*Clear communication and active listening skills

*Ability to adapt to changing workplace and openness to learn

*Proactive task ownership, result-orientation, and customer-orientation

*Ability to multitask and organize activities based on priority share cv to (phone hidden)

Pay: ₹23,000.00 - ₹41,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Optometrist (Puducherry)
🏢 Career DiSa
📍 Puducherry