Job Title: Operations Specialist and Order Manager
Location: Remote (India)
:
We are seeking an Operations Specialist, Fluent in English, to manage customer orders and coordinate with contract screen printers. The role demands flexibility to accommodate US timings. This role also requires experience in the distributor space.
Key Responsibilities:
- Efficient handling of customer orders and inquiries.
- Communicate with contract printers, ensuring smooth order processing.
- Problem-solving, and working with customers.
- Manage product ordering and inventory.
- Implement and adapt SOPs.
- Address operational issues promptly.
Requirements:
- Strong English communication skills.
- Ready and Excited to Learn
- Experience in operations or customer service.
- Ability to work in US time zones.
- Proficient in adapting to new software and SOPs.
- Experience in the custom merchandise and apparel industry
- Has an understanding of screenprinting, embroidery, etc.
- Comfortable with phone calls, emails, and quick responses with customers and us during work hours.