Looking to lead high-volume operations where claims, settlements and partner reconciliations need to run with precision?
We're hiring for an Operations Manager to own the end-to-end operating cycle for purchase-protection programs across e-commerce, shipping and embedded insurance.
- 5–10 years of hands-on experience in E-commerce, Logistics, Payments, Lending, Insurance or Insurtech Operations
- Strong experience in Claims Operations, Settlements, Reconciliation, Payouts or Dispute Management
- Proven ownership of recurring, high-volume operational processes from data/enrolment through claims and settlement
- Solid Excel/spreadsheet skills with working knowledge of SQL or BI tools
- Experience creating and implementing SOPs, TAT metrics,
process improvements and operational dashboards
- Strong stakeholder and partner communication skills with excellent numerical and operational discipline
KEY RESPONSIBILITIES
- Manage enrolment, data feeds and exception handling
- Own claims intake, adjudication, payouts and TAT tracking
- Manage partner & insurer settlements and reconciliations
- Prepare weekly/monthly MIS and operational reports
- Build SOPs and launch checklists for new programs
- Identify process gaps and drive automation with Data/Product
- Manage and guide Operations Analysts
- Conduct program-level deep-dives and improve processes
NICE TO HAVE: RTO/Shipping Protection, Embedded Insurance, Device Protection, Extended Warranty or insurer-side operations experience.
You can also view all current openings on our Linkedin Page Post