Position: Operations Manager

Department: Operations / Administration

Reports To: Owner / Managing Director

Employment Type: Full-Time

Job Summary

We are seeking an organized, proactive, and accountable Operations Manager to oversee the medical/surgical diagnostic firm’s daily office operations, order-processing activities, and operations team. This role ensures that incoming orders are accurately tracked, processed, released, completed on time, and properly documented. The Operations Manager will supervise staff, monitor task completion, resolve delays, and report directly to the Owner/Managing Director.

Key Responsibilities

Manage and supervise daily office operations and the operations team.

Receive, enter, process, release, and monitor incoming orders.

Maintain accurate records of new, active, completed, pending, and delayed orders.

Review order progress daily, identify stalled or incomplete orders, and take corrective action.

Coordinate with team members, customers, vendors, medical professionals, and other departments to complete orders.

Assign daily tasks and priorities, monitor staff performance, and follow up on incomplete work.

Maintain accurate order and operational documentation.

Identify and resolve operational problems, errors, and delays.

Provide the Owner/Managing Director with regular updates on order status, pending work, completed work, staff performance, and operational concerns.

Implement instructions and priorities from the Owner/Managing Director.

Ensure compliance with company procedures, quality standards, confidentiality requirements, and applicable medical-industry policies.

Improve office procedures and workflows to increase efficiency and reduce processing delays.

Daily Responsibilities

Review new and pending orders at the start of each day, establish priorities, and assign team tasks.





Monitor order movement and employee task completion throughout the day.

Before the end of each day, review outstanding orders and incomplete tasks, document delays and next steps, and provide an accurate operational update.

Ensure every order and assigned task has documented follow-up and a transparent next action.

Qualifications & Requirements

Experience in operations management, office management, order management, healthcare administration, medical operations, or a similar supervisory role preferred.

Strong organizational, time-management, follow-up, leadership, and communication skills.

Ability to manage multiple orders, deadlines, and priorities while maintaining accuracy.

Strong attention to detail and ability to maintain reliable records.

Ability to hold team members accountable and resolve operational issues promptly.

Proficiency with computers, email, spreadsheets, order-management systems, and office software.

Ability to handle confidential information professionally.

Ability to work independently and make operational decisions within company procedures.

Experience in a medical, healthcare, pharmacy, laboratory, medical supply, or related organization is an advantage.

Key Performance Expectations

Performance will be measured by:

Timely and accurate processing, release, and completion of orders.

Reduction of overdue, pending, and delayed orders.

Accurate order tracking and documentation.

Completion of daily operational tasks.

Effective team supervision and productivity.

Prompt identification and resolution of problems.

Clear, accurate communication with the Owner/Managing Director.

- Efficient daily operation of the office.

- The ideal candidate is organized, dependable, detail-oriented, proactive, and capable of taking ownership of daily operations while ensuring orders and team responsibilities are completed.

📌 Operations Manager (Silchar)
🏢 Segma Sales
📍 Silchar