Operations Manager (Noida)

Operations Manager (Noida)

24 Sep
|
Telus International
|
Noida

24 Sep

Telus International

Noida

Roles and Responsibilities :

- Manage daily operations of the contact center, ensuring effective handling of customer queries and issues.

- Oversee sales operations, including lead generation, conversion rates, and customer satisfaction metrics.

- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance overall performance.

- Collaborate with cross-functional teams to resolve complex issues and drive business growth.

Job Requirements :

- 5-15 years of experience in BPO/Call Center Operations or related field.

- Proven track record in managing international process flows for multiple clients simultaneously.

- Strong understanding of SLA management principles and ability to develop effective SLAs for customers.

- Excellent knowledge of Sales Process, Customer Service Operations, Contact Center Operations.

📌 Operations Manager (Noida)
🏢 Telus International
📍 Noida

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