JOB DESCRIPTIONPosition: Operations Manager – Multi-Centre Diagnostic Network

Company: Karauli Diagnostics

Department: Operations

Location: Varanasi, Uttar Pradesh

Reporting To: Senior Management / Managing Director

Employment Type: Full-Time

Team Size: Approximately 170–180 employees across 4–5 diagnostic centres

- Position Summary

Karauli Diagnostics is looking for an experienced and highly capable Operations Manager to take complete ownership of the operational functioning of its multi-centre diagnostic network.

This is a centralized operations management role, responsible for monitoring, coordinating, and controlling the operations of 4–5 diagnostic centres with an overall workforce of approximately 170–180 employees.

The Operations Manager will function as the organization's central Operations Control Tower, ensuring that all centres operate in a standardized, disciplined, efficient, and patient-centric manner.

The role will have responsibility for multi-centre operational planning, manpower deployment, modality-wise productivity, patient flow, TAT, SOP implementation, MIS, performance monitoring, escalation management, and continuous operational improvement.

The ideal candidate should have strong hands-on experience in diagnostic centre or hospital operations, with a comprehensive understanding of multiple diagnostic modalities including MRI, CT, X-Ray, USG, Mammography, Pathology/Laboratory, and other applicable services.

- Key ResponsibilitiesA. Multi-Centre Operations Management

- Take overall responsibility for the day-to-day operational functioning of all assigned diagnostic centres.
- Act as the central coordination and control point for 4–5 centres.
- Monitor centre-wise performance, productivity, service quality, manpower utilization, and operational efficiency.
- Ensure consistent implementation of operational policies and standards across all centres.
- Identify operational bottlenecks and ensure timely corrective action.
- Establish clear accountability across centre and departmental teams.
- Ensure smooth coordination between clinical, technical, administrative, front-office, and support functions.
- Conduct regular operational reviews with Centre Managers and modality heads.

B. Modality-Wise Operations Management

Ensure efficient functioning and accountability across major diagnostic modalities, including:

- MRI
- CT Scan
- X-Ray
- Ultrasound / USG
- Mammography
- Pathology / Laboratory
- Other diagnostic services applicable to the organization

Responsibilities include:
- Monitor modality-wise workload and productivity.
- Review equipment utilization and operational capacity.
- Monitor technician and support-staff productivity.
- Identify underutilization, bottlenecks, and capacity constraints.
- Ensure appropriate manpower deployment based on workload.
- Monitor modality-wise TAT and service delivery.
- Coordinate with modality heads and technical teams to resolve operational issues.
- Ensure adherence to approved SOPs and operational protocols.

C. Manpower Planning & Workforce Management
- Plan and monitor manpower requirements across all diagnostic centres.
- Ensure optimum deployment of approximately 170–180 employees across centres and departments.
- Review staff rosters, attendance, leave, shift schedules, and manpower availability.
- Ensure appropriate staffing based on patient volume and operational requirements.
- Identify manpower shortages, excess deployment, and productivity gaps.
- Coordinate with HR for recruitment and replacement requirements.
- Monitor employee productivity and departmental manpower utilization.
- Ensure effective utilization of technicians, nurses, front-office staff, and support personnel.
- Support management in manpower restructuring and workforce optimization.

D. Roster, Attendance & Discipline Management
- Review centre-wise and department-wise duty rosters.
- Ensure adequate staffing across all shifts and operational hours.
- Monitor attendance, absenteeism, late coming, and leave patterns.
- Identify recurring manpower-related issues and initiate corrective measures.
- Maintain operational discipline across centres.
- Ensure adherence to working schedules and assigned responsibilities.
- Coordinate with Centre Managers and HR on employee performance and disciplinary matters.

E. Patient Flow & Service Delivery
- Monitor the complete patient journey across diagnostic centres.
- Ensure smooth coordination between registration, billing, sample collection, diagnostic procedures, reporting, and patient handover.
- Identify and eliminate unnecessary waiting and process delays.
- Monitor patient footfall and peak-hour workload.
- Ensure appropriate manpower deployment during high-volume periods.
- Monitor patient service levels and address operational complaints.
- Drive initiatives to improve patient experience and service efficiency.

F. TAT & Operational Performance Management
- Establish and monitor centre-wise and modality-wise Turnaround Time (TAT).
- Track delays and identify their root causes.
- Monitor reporting, sample processing, scanning, registration, and patient-service TAT as applicable.
- Ensure corrective action for recurring TAT deviations.
- Develop performance benchmarks for departments and modalities.




- Drive continuous improvement in operational turnaround time.

G. SOP & Process Standardization
- Develop, implement, and monitor operational SOPs across all centres.
- Ensure standardized processes across different locations.
- Conduct regular reviews of SOP adherence.
- Identify variations in processes between centres and implement corrective measures.
- Establish clear roles, responsibilities, escalation mechanisms, and accountability systems.
- Ensure operational processes are documented and consistently followed.
- Support management in developing and implementing new operational systems.

H. MIS, Dashboards & Operational Reviews

Establish a structured daily, weekly, and monthly operational MIS covering:

- Centre-wise patient volume
- Modality-wise patient volume
- Modality utilization
- TAT
- Revenue-related operational indicators, where applicable
- Manpower deployment
- Attendance and absenteeism
- Productivity
- Centre-wise operational performance
- Patient waiting time
- Equipment downtime
- Operational complaints
- Escalations
- Service delays
- Process deviations
- Corrective actions
- Prepare consolidated management dashboards.
- Highlight exceptions, trends, and operational risks to senior management.
- Conduct regular performance reviews with Centre Managers and departmental heads.
- Drive action plans based on MIS findings.

I. Centre Manager & Departmental Coordination
- Work closely with Centre Managers to ensure effective centre operations.
- Establish clear reporting and escalation mechanisms.
- Coordinate with modality in-charges, technicians, nurses, doctors, front-office teams, and support departments.
- Review centre-level challenges and provide operational solutions.
- Ensure issues are escalated appropriately and resolved within defined timelines.
- Conduct regular centre performance reviews.

J. Escalation & Problem Resolution
- Act as the central escalation point for major operational issues.
- Respond quickly to issues affecting patient flow, manpower, service delivery, or centre productivity.
- Identify root causes of recurring operational problems.
- Coordinate with relevant stakeholders to resolve issues.
- Track corrective actions through closure.
- Escalate critical matters to senior management with appropriate facts, analysis, and recommendations.

K. Productivity & Operational Efficiency
- Monitor employee and modality-wise productivity.
- Identify opportunities to improve utilization of manpower, equipment, and infrastructure.
- Reduce idle time and operational bottlenecks.
- Improve centre capacity utilization.
- Develop performance-monitoring mechanisms for key operational functions.
- Drive continuous improvement initiatives across centres.
- Support management in operational restructuring and expansion planning.

L. Quality & Compliance Coordination
- Ensure adherence to organizational SOPs and defined operational standards.
- Coordinate with quality, clinical, technical, and administrative teams to maintain service standards.
- Monitor process deviations and ensure corrective action.
- Support implementation of quality improvement initiatives.
- Ensure operational documentation and records are maintained appropriately.
- Coordinate with relevant departments for regulatory and accreditation-related operational requirements, where applicable.

M. Management Support & Strategic Operations
- Support senior management in operational planning and decision-making.
- Provide data-driven insights on centre performance and manpower requirements.
- Assist in operational restructuring and process redesign.
- Support current centre launch and operational readiness, where required.
- Participate in capacity planning and resource allocation.
- Identify opportunities for improving operational efficiency and scalability.
- Develop and implement operational control mechanisms across the network.

3. Key Performance Indicators (KPIs)

The Operations Manager will be responsible for achieving measurable improvements in:

KPI AreaKey Performance MeasureMulti-Centre OperationsEffective functioning of all assigned centresCentre PerformanceAchievement of defined centre-wise operational targetsModality ProductivityOptimum utilization and productivity across modalitiesTATAchievement of defined modality/service TATPatient FlowReduced waiting time and process bottlenecksManpower UtilizationOptimum deployment and productivityAttendanceEffective control of absenteeism and manpower gapsRoster ComplianceAdequate manpower coverage across shiftsSOP ComplianceConsistent adherence across centresMISTimely and accurate daily/weekly/monthly reportingEscalation ManagementTimely closure of operational issuesOperational EfficiencyContinuous improvement in productivity and utilizationPatient ExperienceImprovement in service quality and operational responsivenessStandardizationConsistent processes across all centres





Specific numerical targets may be defined by management based on centre volume, modality mix, staffing levels, and business requirements.

- Mandatory Qualifications

- Graduate in any discipline from a recognized institution.
- MBA / PG Diploma in Hospital Administration, Healthcare Management, Operations Management, Healthcare Operations, or related field will be an added advantage.

5. Mandatory Experience The following experience is non-negotiable:

- 5–8 years of relevant experience in diagnostic centre operations, hospital operations, healthcare operations, or a similar healthcare environment.
- Proven experience managing operations across multiple diagnostic centres, hospitals, or healthcare facilities.
- Experience managing multi-centre operations rather than only a single centre.
- Hands-on experience with multiple diagnostic modalities.
- Experience managing large, multi-functional teams.
- Experience in workforce planning, roster management, manpower deployment, productivity monitoring, and performance management.
- Experience developing or implementing SOPs, MIS, operational controls, and escalation systems.

6. Mandatory Functional Knowledge The candidate must have a comprehensive understanding of diagnostic operations, including multiple modalities such as:
- MRI
- CT Scan
- X-Ray
- Ultrasound / USG
- Mammography
- Pathology / Laboratory
- Sample Collection
- Patient Registration & Front Office
- Reporting / Report Dispatch
- Patient Coordination
- Other applicable diagnostic services

The candidate should understand how these functions interact and how to manage their manpower, workflow, productivity, TAT, utilization, and operational dependencies.

- Technical & Management Skills

- Multi-centre healthcare operations management
- Diagnostic centre operations
- Modality-wise productivity management
- Workforce planning
- Manpower deployment
- Roster and attendance management
- Patient flow management
- TAT monitoring
- SOP development and implementation
- MIS and dashboard management
- Operational data analysis
- Centre performance management
- Escalation management
- Process improvement
- Team management
- Microsoft Excel / MIS tools
- Operational planning and resource allocation

8. Behavioural Competencies The ideal candidate should demonstrate:
- Strong leadership and ownership
- Excellent administrative skills
- Solid people-management capabilities
- Ability to manage large and diverse teams
- Strong analytical and problem-solving skills
- Excellent communication and coordination
- Ability to manage multiple centres simultaneously
- Strong decision-making ability
- High accountability and discipline
- Ability to work under pressure
- Strong follow-up and execution capabilities
- Patient-centric approach
- Ability to drive change and standardization
- Strong stakeholder-management skills
- Result-oriented approach

9. Key Stakeholders The Operations Manager will coordinate closely with:
- Managing Director / Senior Management
- Centre Managers
- Radiology Heads / Modality In-Charges
- Radiologists
- Pathologists
- Technicians
- Nurses
- Front Office Teams
- Patient Coordinators
- Support Staff
- HR
- Finance & Accounts
- Quality / Compliance Teams
- IT / MIS Teams
- Procurement and Administration

10. Location & Relocation

Primary Location: Varanasi, Uttar Pradesh

Location Preference:

- Candidates currently based in Varanasi will be preferred.
- Candidates currently working in other locations but willing to relocate to Varanasi may also be considered.
- Local candidates with the required depth of diagnostic and multi-centre operational experience are particularly encouraged to apply.

11. Compensation

CTC: ₹5–6 LPA The compensation range is within the organization's current approved budget and will be considered based on relevant experience, skills, and overall suitability.

Please note: The required diagnostic-centre and multi-centre operational experience is mandatory and will be a key selection criterion.

- Who Should Apply?

We are looking for an Operations Manager who can take complete ownership of multi-centre operations, rather than simply supervise an individual centre or department.

The ideal candidate should be capable of managing:

- Multiple diagnostic centres
- Multiple diagnostic modalities
- Large multidisciplinary teams
- Centre Managers and modality heads
- Workforce planning and deployment
- Patient flow and TAT
- Operational MIS and dashboards
- SOP implementation
- Escalations and corrective actions
- Standardization and operational efficiency

The successful candidate will be expected to function as the central operational control point for the diagnostic network, ensuring that all centres operate with consistent standards, strong accountability, efficient manpower utilization, and a high level of patient service.

Candidates who meet the mandatory experience requirements and are ready to take complete ownership of multi-centre diagnostic operations are encouraged to apply.

Pay: ₹50,000.00 - ₹60,000.00 per month

Application Question(s)

- How many years of experience do you have ?
- What is your current CTC ?
- What is your expected CTC ?
- What is the notice period you will be required to serve ?
- Where are you from ?

Work Location: In person

📌 Operations Manager – Multi-Centre Diagnostic Network (Varanasi)
🏢 Karauli Diagnostic
📍 Varanasi