HI,

This is with reference to the job chance with our organization - Krystal Group of Companies. (Krystal Integrated Service Limited)

Attached herewith is a brief synopsis of our organization and profile for your reference:

Krystal Integrated Services Ltd. is Indias fastest growing facilities management company. It is one of the very few companies in this domain that is listed on the BSE/ NSE. Head quartered in Mumbai, it services over 400 valuable customers managing over 3000 locations for them through 43000 service personnel pan India.

Krystal has 28 offices across the country. A dominant player in the corporate as well as the government sector and specializing in Integrated Facilities Management, its revenue growth has been a remarkable.

Krystal Integrated Services Ltd expects to continue this growth trajectory. It aspires to broaden its market presence in the sectors Pharmaceuticals, Manufacturing, Heath Care, Education, Airports, Railways, Commercial establishments, Malls & recreation centres, IT & ITES, Hospitality etc. Going forward Krystal will harnessing newer technologies, science & research, Robotics, AI to ensure an enhanced quality & efficiency in service delivery.

Key Role of the Position

Responsible for understanding the Customer requirements in order to enhance Customer Satisfaction through successful completion of the projects.

This is ensured through effective Implement of BMS for Customer Retention and achieve consistent Business growth.

Sr. No.

Key Deliverables

- 1. Strategic Operational Plan for achievement of Business Objectives;
- 2. Effective Implementation of Business Management System (BMS) for smooth execution of Customer projects;
- 3. Consistent Business growth and Client retention;
- 4. Statutory and Regulatory Compliance;
- 5. Talented, Experienced and Motivated team to achieve the Functional Objectives / Targets;
- 6. Develop own skills of Time Management and Communication to effectively perform existing role.

Sr. No.

Responsibilities

- 1. Strategic Operational Plan for achievement of Business Objectives;





a)Review Business performance as well as inputs from Strategic Marketing plan (at least once a year). b)Determine Resource as well as Infrastructure Requirements, taking into account projects to be executed during the next financial year.

c)Study current status of resources and infrastructure, to determine the gap.

d)Determine need for domain expert/s as necessary e)Carry out Risk Assessment exercise at least once a year.

f)Communicate and coordinate with Marketing, Operational and Finance teams for preparation of Strategic Operational Plan.

g)Presentation of Strategic Operational plan /Budget to CEO & ED and obtain approval.

Sr. No.

Responsibilities

2,Effective Implementation of Business Management System (BMS) for smooth execution of Customer projects;

a)Periodically revisit existing processes of Operations Team and refine as necessary.

b)Take accountability for the effectiveness of Business Management System.

c)Review and verify Roles, Responsibilities and Authorities for Operations Team members & obtain it’s approval from CEO & ED d)Ensure to establish Business Policy and Objectives across Operations team.

(Quality, Environmental and Safety Policy / Objectives).

e)Promote Process approach & Risk based thinking across the Operations Team.

f)Planning, communication, coordination and follow-up with Operations team.

g)Provide appropriate decisions during day-to-day business operations.

h)Conduct periodical review meetings in accordance with Business & / or specific project requirements i)Ensure to Identify and provide resources required for smooth Business operations j)Provide necessary hand-holding and empowerment to Operations team members.

k)Identify Improvement areas based on the review of Monthly Performance Data with Operations Team.





l)Submit BMS Process performance data on monthly basis to CEO & ED through DGM – HR m)Ensure to Initiate necessary actions based on the outcome of the meeting.

3.

Consistent Business Growth and Client Retention;

a)Develop team culture for effective and efficient execution of business operations.

b)Ensure effective resolution of Customer Grievances/ Complaints.

c)Strengthen Project Review System or mechanism.

d)Promote culture of Continual Improvement across the Operations Team.

Sr. No.

Responsibilities

4.Statutory and Regulatory Compliance;

a)Ensure Statutory Compliance as identified during project feasibility stage or as notified by relevant competent authorities.

5.Talented, Experienced and Motivated Team to achieve the Functional Objectives / Targets;

a)Assess team capabilities and restructure the team in accordance with Business requirements.

b)Identification of new positions, review and KRA Sheet of recent position and seek approval from CEO & ED.

c)Coordination with HR for interview and selection of potential candidates.

d)Ensure smooth induction of current employee.

e)Competency gap analysis and training need identification of the team.

f)Ensure provision of training through coordination with HR team as appropriate.

g)Verify effectiveness of training provided.

h)Performance appraisal, identification of improvement areas for the team members.

i)Recommendation to Management on performance-based Reward and Recognition to the team members.

6.Develop own skills of Time Management, Communication to effectively perform existing role.

a)Carry out self- introspection through SWOT analysis.

b)Identify improvement areas and methods with regard to enhancement of Time Management and Communication skills.

c)Participate in relevant trainings / coaching sessions, as appropriate.

d)Review own progress periodically.

Sameer Bhosle – Human Resources

Krystal Integrated Services Ltd.

Corporate Office - 2001 & 2002, 20th floor, Kohinoor Square,

Shivaji Park, Dadar West, Mumbai - 400028

📌 Operations Management Manager (Chennai)
🏢 Krystal Integrated Services
📍 Chennai