: Operations Head – Digital Marketing Agency

Role Overview The Operations Head is responsible for overseeing the day-to-day operations of the digital marketing agency, ensuring smooth project execution, resource utilization, client satisfaction, process optimization, and business profitability. The role involves coordinating between client servicing, SEO, PPC, social media, content, creative, and development teams to ensure timely and quality delivery of services.

Key Responsibilities

1. Operations Management

- Oversee end-to-end agency operations and project delivery.
- Ensure all client campaigns are executed within agreed timelines and budgets.
- Develop and implement operational policies, SOPs, and workflows.
- Monitor project progress and resolve operational bottlenecks.

2. Team Management

- Lead and manage department heads and team leads.
- Allocate resources effectively across projects.
- Monitor team productivity, utilization, and performance.
- Identify hiring requirements and coordinate with HR for recruitment.

3. Client Delivery & Quality Assurance

- Ensure high-quality delivery of SEO, PPC, Social Media, Content, Web Development, and Performance Marketing services.
- Collaborate with Client Servicing teams to maintain client satisfaction and retention.
- Handle escalations related to project delays or service quality issues.
- Conduct regular reviews of campaign performance and deliverables.

4. Financial & Budget Management

- Track project profitability and operational costs.
- Monitor resource utilization to maximize efficiency.
- Assist management in budgeting, forecasting, and revenue planning.




- Ensure optimal allocation of manpower and agency resources.

5. Process Improvement

- Establish KPIs and performance metrics across departments.
- Drive automation and efficiency initiatives.
- Implement project management and reporting systems.
- Continuously improve operational processes to enhance productivity.

6. Strategic Planning

- Support business growth initiatives and expansion plans.
- Collaborate with leadership on agency goals and revenue targets.
- Analyze operational data and provide recommendations for improvement.
- Ensure scalability of processes as the agency grows.

7. Reporting & Compliance

- Prepare weekly and monthly operational reports.
- Monitor SLA adherence and client delivery timelines.
- Ensure compliance with company policies and industry best practices.

Required Qualifications

- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- 7–12+ years of experience in digital marketing agency operations.
- 3–5+ years in a leadership or operations management role.
- Robust understanding of SEO, PPC, Social Media Marketing, Content Marketing, and Web Development processes.

Pay: ₹125,000.00 - ₹150,000.00 per month

Application Question(s)

- Do you have experience working in Digital Marketing Agency?
- How many years of experience do you have in Digital Marketing Agency?
- Have you ever worked or managed in Client Servicing, Performance Marketing & SEO.

Education:
- Bachelor's (Preferred)

Experience:
- Operations management: 7 years (Preferred)

Work Location: In person

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