About KreditBee
KreditBee is a digital lending and financial services platform that facilitates credit solutions through partnerships with RBI-registered financial institutions. Its offerings include personal loans, business loans, two-wheeler loans, loans against property and other financial products. KreditBee is operated by KrazyBee Services Limited, an RBI-registered NBFC.
Role Overview
We are looking for Operations Executives to join our customer-facing and operations teams across Sales, Telecollections, Customer Support and Verification functions.
The role involves managing customer interactions, supporting loan-related processes, driving assigned targets, handling customer queries and ensuring accurate verification and documentation as per defined processes.
Key Responsibilities
- "Telesales" Connect with customers through inbound/outbound calls, understand requirements and drive conversions as per assigned targets.
- "Telecollections" Follow up with customers regarding pending repayments and assist in resolving payment-related queries while maintaining professional communication.
- "Customer Support" Handle customer queries,
provide accurate information and coordinate with internal teams for timely resolution.
- "Verification" Perform VKYC, document and customer information verification, ensuring accuracy and adherence to defined processes.
- Maintain accurate customer records and update relevant systems.
- Follow prescribed SOPs, quality standards and process guidelines.
- Meet assigned productivity, quality and performance targets.
Candidate Profile
- Experience: 6 months – 3 years in Telecalling, Telesales, Telecollections, Customer Support, BPO, Voice Process or relevant operations.
- Qualification: Any Graduate / PUC with relevant experience.
- Language: English + Hindi OR English + 2 South Indian Languages Mandatory.
- Robust communication and customer-handling skills.
- Target-oriented with good interpersonal and problem-solving abilities.
Job Details
? Location: Hoodi, Bangalore
? Work Mode: Work From Office
? Working: 6 Days | 1 Rotational Week Off
⚡ Immediate Joiners Required
? Salary: Experience-based Salary + Unlimited Incentives
? Contact: HR Sanu V (phone hidden) /
[email protected]
📌 Operations Executive (Bengaluru)
🏢 Kreditbee
📍 Bengaluru