We are seeking a proactive and highly organized Operations Executive to manage our real-time IT helpdesk ticketing queue and handle daily company administration, ensuring optimal workflow routing and process efficiency. Experience: 2-3 Years.
Responsibilities
- Helpdesk Triage: Own and monitor the incoming helpdesk inbox; analyze, tag, and route client support tickets within a strict 15-minute turnaround time.
- Level-1 Support: Resolve non-technical Level-1 tickets independently (e.g., password resets, access token updates, basic account configurations).
- Workflow Hand-off: Package and escalate valid technical bugs cleanly to the Project Manager and rotating developer sprint cycles.
- Administration & Coordination: Handle office administration, track daily team timesheets, asset inventory management, manage vendor coordination, and schedule client Microsoft Teams review calls.
Key Skills
- Exceptional skilled written and verbal English communication skills.
- Strong logical prioritization capabilities under high ticket volumes.
- High proficiency in Google Workspace (Google Sheets, Docs, and Forms).
- Prior experience with software project tracking tools (JIRA, ClickUp, or similar) is a plus.
- Complete alignment with our Monday-to-Saturday healthcare support cadence.
Join our collaborative team and advance your career in tech operations. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.