We are looking for Manager – Operations for managing cluster of residential apartment communities in Chennai. We are looking for a dynamic personality with result oriented attitude, an expert in Facility Management Industry who can handle operations of the Cluster. Candidate with Minimum 6 to 10 years of experience in Facility Management Services can apply.

- Facility Management: Responsible for end to end operations, including recruitment, training, reporting & SLA based operational reviews. Strong knowledge on MEP technical services areas preferred.
- People management: Mentoring, Training & Grooming people. Ability to handle manpower in an effective way and specify tasks and effective utilization of the available resource.
- Customer handling: Handling SLA & Escalation to exceed customer expectations, frequent site visit as the role is client facing.
- Leadership Skills: Supervise and coordinate all activities related to facility services, identify process improvements and delivering significant value to the customers.
- Strong Communication: Excellent writing and verbal communication skills, the ability to interact credibly with all levels in an organization, tailoring communications effectively for facility managers, clients and leadership team.
- Strong Presentation Skills: Prepare monthly operation metrics, present to leadership team. Presents accomplishments at Open House meeting / AGM meeting on behalf of company.




- Business Development: Coordinate with sales team for lead generation, revenue generation, new project survey & new client acquisition.
- Project Management: Good experience in managing multiple projects, conduct regular reviews both offline/online & track the closure of action items. Present the monthly score card to Management.
- Report to Business Head – Operations.
- Ensure maximum profitability (P&L;) of the contract
- Should have managed at least 10+ facility managers directly
- Should be able to manage at least 10+ sites (residential, commercial)
- Review monthly MMR for each site & action items closures
- Manage contract renewals
- Execute monthly random site audits
- Obtain monthly customer feedback
- Evaluate daily facility reports & take corrective actions
- End to end sites management includes operation and payment
- Work with HR to conduct training programs for key staff's
- Liaoning with government bodies
- 30 to 40% travel is required within Chennai

Job location: Chennai, Industry Type: Residential Facility Management

Role Category: Operations

Job Type: Full time, Permanent

Salary: 8 to 10 lakhs/annum

Education: B.E (EEE) / B.E-Electrical

Experience: Minimum 7+yrs exp in Residential Apartments exp. Technical and Softservice.

Pay: ₹55,000.00 - ₹60,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Operation Manager- Residential Apartments (Chennai)
🏢 Go integra Facility Management
📍 Chennai