Operations Manager

TigerEagle Security & IT Solutions Pvt. Ltd.

Location: Asansol / Durgapur / Jamuria, West BengalDepartment: Operations & Business DevelopmentReports To: Director / ManagementEmployment Type: Full-Time

About TigerEagle

TigerEagle Security & IT Solutions Pvt. Ltd. provides integrated Security Guard, Supervisor, Armed Guard, Bodyguard/Bouncer, and Security

We are looking for an experienced and responsible Operations Manager who can independently manage day-to-day operations, improve client relationships, control manpower, generate new business and ensure profitable delivery of contracts.

Key Responsibilities

1. Operations Management

- Manage daily operations across all security sites and client locations.
- Ensure proper deployment of security guards, supervisors and other personnel.
- Monitor attendance, shift schedules, replacements and manpower requirements.
- Ensure guards follow company SOPs, post orders, discipline and grooming standards.
- Conduct regular site inspections and surprise visits.
- Identify operational problems and resolve them quickly.
- Maintain proper operational records and reports.

1. Client Management

- Maintain regular communication with existing clients.
- Visit client locations and understand their security requirements.
- Handle client complaints and ensure timely resolution.
- Conduct regular client meetings and obtain feedback.
- Build strong relationships with decision-makers and site management.
- Identify opportunities to increase business from existing clients.

1. Business Development & Sales

- Generate new business opportunities for TigerEagle.
- Visit companies, factories, offices, hospitals, hotels, residential projects, warehouses and other potential clients.
- Develop leads for:
- Security Guards
- Supervisors
- Armed Guards
- Bodyguards/Bouncer
- Security & IT Solutions
- Prepare and follow up on quotations and proposals.
- Coordinate with management for commercial pricing.
- Maintain a daily sales pipeline and follow up until closure.
- Achieve agreed monthly business-development targets.

1. Manpower Recruitment & Management

- Coordinate recruitment of security guards and supervisors.
- Maintain a database of available manpower.
- Ensure timely replacement of absent or resigned personnel.




- Monitor employee performance and discipline.
- Recommend disciplinary action or replacement when required.
- Coordinate joining, documentation, uniform and deployment.

1. Financial & Cost Control

- Monitor operational expenses and manpower costs.
- Ensure contracts are delivered within approved budgets.
- Identify unnecessary operational expenses.
- Follow up with clients for outstanding payments in coordination with management/accounts.
- Ensure new contracts are commercially viable before deployment.
- Report any potential loss-making contract immediately to management.

1. Team Leadership

- Lead and coordinate field officers, supervisors and security personnel.
- Set daily and weekly targets for the operations/sales team.
- Conduct regular team meetings.
- Ensure employees follow management instructions.
- Build a culture of accountability and teamwork.
- Take corrective action when team members fail to meet responsibilities.

1. Reporting to Management

The Operations Manager must provide:

Daily Report

- Client/site visits
- New leads generated
- Client meetings
- Complaints/issues
- Manpower shortages
- Current business follow-ups
- Important operational updates

Weekly Report
- New leads
- Quotations submitted
- Contracts won/lost
- Revenue generated
- Outstanding payments
- Manpower status
- Client satisfaction/issues
- Next week’s action plan

Monthly Report
- Business generated
- Revenue and collections
- Operational expenses
- Manpower performance
- Client retention
- New client acquisition
- Overall operational performance

Performance Expectations The Operations Manager will be expected to demonstrate measurable results in:
- Maintaining existing client contracts.
- Reducing client complaints.
- Ensuring 100% critical manpower deployment.
- Increasing client retention.
- Generating qualified new leads.
- Converting leads into contracts.




- Increasing monthly revenue.
- Controlling unnecessary expenses.
- Improving overall profitability.
- Developing the TigerEagle brand in the assigned territory.

Required Experience
- 5+ years of experience in security services, facility management, manpower services, operations or business development.
- Experience managing security guards and multiple client sites preferred.
- Experience in sales/business development is strongly preferred.
- Experience dealing directly with corporate/industrial clients.
- Knowledge of security manpower operations and basic labour compliance.
- Strong local business network will be an advantage.

Skills Required
- Strong communication and negotiation skills.
- Good leadership and team-management ability.
- Sales and business-development skills.
- Client relationship management.
- Problem-solving ability.
- Good knowledge of MS Office/Excel and WhatsApp/email communication.
- Ability to prepare professional reports.
- Ability to work independently and take responsibility.
- Strong follow-up and target-oriented approach.
- Willingness to travel locally for client and site visits.

Important Requirement This is not a desk-only position.

The Operations Manager is expected to actively visit client sites, meet potential customers, supervise the field team, generate business and solve operational problems.

The candidate must be comfortable taking ownership of both Operations and Business Development.

- Number of qualified new leads.
- Number of client meetings/site visits.
- Number and value of quotations submitted.
- New contracts secured.
- Client retention rate.
- Outstanding complaint resolution time.
- Manpower deployment and attendance.
- Collection/payment follow-up.
- Operational cost control.
- Overall contribution to company profitability.

Application Interested candidates may submit their updated CV along with details of:
- Current/last salary
- Expected salary
- Total years of experience
- Security/operations experience
- Business-development experience
- Current location
- Notice period

TigerEagle Security & IT Solutions Pvt. Ltd. Security is Our Concern Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Operation Manager Security and Facility Management (Asansol)
🏢 TigerEagle Security u0026 IT Solutions
📍 Asansol