The Warden is responsible for day-to-day hostel operations execution, ensuring student safety, discipline, and service delivery as per SOPs.
Key Responsibilities
- Attendance & Leave Management
- Take daily attendance and update systems/registers
- Track absentees, late entries, and leave movements
- Ensure strict adherence to app-based leave system
- Student Support & Engagement
- Act as first point of contact for students
- Conduct regular student interactions and capture feedback
- Support onboarding, room allotment, and daily student needs
- Complaint & Ticket Handling
- Log complaints accurately in the system
- Coordinate with HK, R&M;, and Security teams
- Ensure closure confirmation from students
- Room Audits & Compliance
- Conduct daily room audits (hygiene, safety, assets)
- Raise tickets for issues identified
- Parcel & Records Management
- Manage parcel entries and handovers
- Maintain operational registers and reports
- Health & Emergency Support
- Identify unwell students and provide first-level assistance
- Coordinate hospital visits and maintain health records
Eligibility Criteria
- 0–2 years experience in hostel, hospitality, or customer service roles
- Robust interpersonal and problem-solving skills
- Willingness to work in shifts