Role Summary Manage end-to-end parcel operations on campus, ensuring accurate tracking, secure handovers, SOP compliance, and a seamless experience for students.
Key Responsibilities
- Parcel Operations & Distribution
- Receive parcels, maintain accurate records, and ensure timely and smooth distribution
- Verification & Handover
- Verify student identity and ensure secure parcel handovers
- SOP Compliance
- Adhere to parcel management processes and ensure compliance during all shifts
- Issue Resolution
- Handle parcel-related queries, disputes, and escalate unclaimed parcels as per process
- Tracking & Reporting
- Monitor parcel volumes, maintain records, and prepare operational reports
- Storage & Security
- Ensure proper storage, safety,
and organization of parcels and storage areas
- Coordination
- Work closely with wardens and operations teams to ensure seamless parcel management
Eligibility Criteria
- 0–2 years of experience in operations, logistics, customer service, or hostel operations
- Basic organizational and record-keeping skills
- Valuable communication and problem-solving ability
- Attention to detail and accountability