- Ensure that specific and measurable targets are developed for all IT services
- Monitor and improve customer satisfaction with the quality of service delivered
- Monitor service performance against SLAs
- Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered
- Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so
- Review and revise underpinning agreements and service scope, Produce service reports
- Should be versatile to work in rotational shifts
- source Management /Roaster Management
📌 Opening For Shift Lead Servicedesk at Noida Salary CTC (Delhi)
🏢 Aforeserve
📍 Delhi
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